Casa D'Além

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Casa D'Além

Privacy Policy

Welcome to Casa d’ Além. Your privacy is important to us. This Privacy Policy describes how Casa d’Além, located in Oliveira, Mesão Frio, Vila Real, collects, uses, and protects the personal data of users of its website, in accordance with the General Data Protection Regulation (GDPR) – Regulation (EU) 2016/679.

1. Identification of the Data Controller

Casa d’Além
Rua do Souto, 95, 5040-233 Mesão Frio, Vila Real, Portugal
Email: casadalemdouro@gmail.com
Phone: +351 254 321 991

Casa d’ Além is the entity responsible for processing the personal data collected through the website.

 

2. Personal Data Collected

Through the website, the following personal data may be collected:

  • Name
  • Email address
  • Phone number
  • Postal address (when required for invoicing purposes)
  • Preferences and data necessary for booking (stay dates, number of guests, special requests)
  • Invoicing data (when applicable)
  • Payment information (credit card, etc.)
  • IP address and browsing data (via cookies)

3. Purpose of Data Processing

The personal data collected is intended for the following purposes:

  • Management and processing of reservations
  • Communication with guests before, during, and after their stay
  • Compliance with legal and tax obligations
  • Issuance of invoices and receipts
  • Improvement of the website’s operation and user experience
  • Responding to information requests or contacts made by users

4. Legal Basis for Data Processing

The processing of personal data is based on:

  • The performance of a contract or pre-contractual steps (accommodation booking)
  • Compliance with legal obligations
  • The data subject’s consent (when applicable)
  • The legitimate interests of Casa d’ Além, namely to improve service quality, website security, and communication with guests

5. Data Retention

Personal data will be retained only for the period necessary to fulfil the purposes for which it was collected or for the period required by law. Data related to invoicing will be retained for the legally mandatory period.

6. Data Sharing with Third Parties

Personal data may be shared with third parties only when necessary, namely:

  • When necessary to process payments (e.g., with payment service providers)
  • To comply with legal obligations (e.g., tax authorities)
  • To protect the rights, property, or safety of Casa d’ Além, our customers, or others
  • With service providers, booking platforms, or technological services associated with the operation of the website

In all cases, Casa d’ Além ensures that these entities comply with the GDPR.

7. Data Subject Rights

Under applicable legislation, data subjects have the right to:

  • Access the personal information we hold about you
  • Request the correction of inaccurate or incomplete personal information
  • Request the deletion of your personal information unless retention is required by law
  • Object to the processing of your personal information in certain circumstances
  • Request the restriction of the processing of your personal information
  • Request the transfer of your personal information to another entity (data portability)
  • Withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal

To exercise these rights, data subjects should contact Casa d’ Além using the contact details provided above.

8. Cookies

The website may use cookies to improve the browsing experience. Users may configure their browser to refuse cookies or to be notified when cookies are used. For more information, please consult the website’s Cookie Policy. Cookie Policy do website

9. Changes to the Privacy Policy

Casa d’ Além reserves the right to update this Privacy Policy at any time. Any changes will be published on the website.

10. Supervisory Authority

If you believe that the processing of your data violates applicable legislation, you may lodge a complaint with the Portuguese Data Protection Authority (Comissão Nacional de Proteção de Dados – CNPD): http://www.cnpd.pt/.

11. Terms and Conditions / Booking Conditions

Reservations made through the Casa d’ Além website are subject to the applicable Booking Terms and Conditions, which define, among other matters, the rules applicable to payments, cancellations, booking changes, check-in and check-out, as well as the rights and obligations of guests.

Guests are advised to carefully read the Terms and Conditions before confirming a reservation. By making a reservation, the guest declares that they have read, understood, and accepted these conditions.

12. Alternative Dispute Resolution (ADR)

In the event of a dispute, consumers may resort to an Alternative Dispute Resolution (ADR) entity.

Under the Portuguese Law No. 144/2015 of September 8, consumers may, for example, contact:

Or another legally competent ADR entity.

More information at: www.consumidor.gov.pt

13. RNET Registration Number

Casa d’ Além is duly registered with the National Register of Tourist Establishments (RNET), under the applicable legislation for rural tourism, with the following registration number:

RNET: 5427

This Privacy Policy is governed by Portuguese law. In the event of any discrepancy in interpretation, the Portuguese version shall prevail.

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